All orders shipped outside the USA may be subject to duty, customs, VAT or taxes fees. International shipping costs do not include the payment of these duties. In case customs are charged this payment is full responsibility of the recipient.
VAT/Customs: VAT, custom or tax duties are directly controlled and collected by your country once the package arrives to the custom's checkpoint. Your package may need to be cleared from customs directly by you and you may also need to pay these custom fees. Please check your tracking number to get the latest updates on this.
I am currently not shipping to the UK as their new VAT system isn’t something I can work with as it demands a lot which is out of my hands. I am so sorry about this, I wish I could ship to you all! As soon as it is possible to charge VAT for the UK more simply I will reactivate shipping to you asap.
In order to determine an approximate of how much you'll need to pay for these fees you can contact your country's custom office. Caro Arevalo Studio doesn't collect VAT nor any customs fees and isn't responsible for any fees, custom or vat taxes charged by your country. These fees are the customer’s full responsibility so please, please, please, shop mindfully and make sure you keep track of your order to pay for customs once they arrive ♡

Returns by the postal service: If a package isn't cleared by the customer at the customs office the package will be sent back to my studio.
If I receive a package back I am happy to re-send the package, charging the customer a new shipping fee (this will be the actual shipping fee it costs to send your item, not the flat shipping fee you paid when shopping in my shop). If you wish to get a refund instead, please be aware that refunds are made of the original cost minus the shipping fee and a $50 fee for handling and re-stocking.
Your order can be canceled only up to 24 hours after purchasing, via email. We take the restocking fee at 50% of your total order. We do not accept cancellations after 48 hours past the purchase and this includes pre-orders. Please cancel your order 24 hours after ordering by emailing info@carolina-arevalo.com
Please shop mindfully, as the teeny tiny business I have I can't control customs, taxes or duties charged by your country. Due to how delicate fine art is and the small business we are, we aren’t able to accept returns or exchanges at this moment.

When you shop from Caro Arevalo Studio you agreed to these terms. Your patience and support is highly appreciated!

Shop policies, returns and customs